| Order Status |
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Has my order shipped?
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Click the "My Account / Order Status" link at the top right hand side of our site to log in to check your orders status. |
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How do I change quantities or cancel an item in my order?
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Click the "My Account / Order Status" link at the top right hand side of our site to log in toview orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
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How do I track my order?
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Click the "My Account / Order Status" link at the top right hand side of our site to log in to track your order. |
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My order never arrived.
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Click the "My Account / Order Status" link at the top right hand side of our site to log in to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
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An item is missing from my shipment.
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Click the "My Account / Order Status" link at the top right hand side of our site to log in to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
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My product is missing parts.
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Please call or email us to let us know. Please be ready to provide order number and photos upon request. Once the missing parts is established, we will ship right away with our apologies. |
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When will my backorder arrive?
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Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
| Guarantees |
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Low Price Guarantee
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It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! We are a small family business and know price gauging is NOT the way to keep happy customers. We may not be able to beat every competitor's price all the time, but we sure try! |
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Privacy Policy
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We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect. |
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Security
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This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
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| Do I have to pay sales tax? |
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You only have to pay sales tax if you are located in the same state as our warehouse, which is Florida. |
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I have a question on my charges.
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Click the "My Account / Order Status" link at the top right hand side of our site to log in to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. |
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I need a copy of my receipt/invoice.
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Click the "My Account / Order Status" link at the top right hand side of our site to log in to print invoices. |
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When will my credit appear on my account?
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Credits usually take 7-10 business days from the time we receive your item(s). |
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When will my credit card be charged?
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Your credit card will be charged within 24 hours prior to shipment of your item(s).
| Buyer's Guide |
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How do I buy/redeem a gift certificate?
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To purchase a gift certificate for someone, click on the Gift Certificate in the products tab or type gift certificate in the search bar. To redeem a gift certificate insert the code after selecting gift certificate as your payment method. |
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How do I find my product?
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To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance. |
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How do I navigate the site?
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To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance. |
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How do I use a coupon?
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After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code
| How do I contact you? |
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Please call
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Please feel free to call 800-995-0999 or email info@aaausedgolfballs.com
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Log in
